Most in-stock items are dispatched within 1–3 working days of order confirmation. Working days exclude Sundays and national holidays.

• Daily-puja consumables (agarbatti, wicks, camphor) — usually shipped same day if ordered before 1:00 PM IST on a working day.
• Idols, brass items, marble murtis — 2–3 working days, due to extra packing care.
• Custom or made-to-order pieces (temple commissions, engraved items, bespoke hampers) — 4–6 weeks of artisan time, plus standard shipping. Lead times are confirmed on the product page and in your order confirmation.

We ship via trusted, tracked carriers — Delhivery, Bluedart, Ekart, Xpressbees, India Post Speed Post, and similar. The courier is selected automatically based on the destination pin code, weight, and item fragility, to give you the best transit time.

Once your order is dispatched, the typical transit time is:

• Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) — 2–4 working days.
• Tier 2 / Tier 3 cities — 3–6 working days.
• North-East, Andaman & Nicobar, Lakshadweep, remote pin codes — 6–10 working days.

Festival seasons (Diwali, Navratri, Janmashtami, Holi) may add 1–2 working days due to courier load. We post banners on the homepage when delays are expected.

Shipping charges, if any, are calculated at checkout based on order value, weight, and destination:

• Free shipping on prepaid orders above the threshold shown at checkout (typically ₹999).
• A flat shipping fee applies to smaller prepaid orders.
• Cash on Delivery (COD) orders carry a small handling fee (typically ₹49), shown clearly at checkout.

The exact charge for your order is shown before you confirm payment. We do not add hidden fees.

You will receive a tracking link as soon as your order is dispatched — by email, SMS, and WhatsApp. You can also track an order by signing in to your Kripa account and visiting the My Orders page.

If your tracking has not updated for 48+ hours, please write to contact@kripa.store with your order number — we will follow up with the courier directly.

Every Kripa order is hand-packed by our team in Jaipur:

• Idols and breakables are wrapped in honeycomb paper, double-corrugated boxes, and corner protection.
• Attars are sealed with a wax-paper liner inside the bottle cap to prevent leakage.
• Hampers are wrapped in Banarasi silk and tied with hand-dyed cotton thread.

For your peace of mind, we photograph fragile orders before sealing the box. Those photographs are available on request if you need them for a damage claim.

Couriers attempt delivery up to 3 times. If all three attempts fail — for example, if the consignee is unreachable, the address is incorrect, or COD is refused — the parcel is marked Return-To-Origin (RTO) and sent back to us.

For RTO orders:

• Prepaid orders — refund initiated as per our Return & Refund Policy, less the to-and-fro shipping cost.
• COD orders — repeated refusals or fake-address attempts may lead to COD being disabled on your account for future orders.

If you spot an address error after placing the order, write to contact@kripa.store or WhatsApp +91 98765 43210 immediately. We can amend the address only before dispatch.

If a parcel is lost in transit (no movement for 10+ working days, despite courier follow-up) or arrives damaged, we will replace or refund it in full. See Section 4 of our Return & Refund Policy for the exact steps to raise a claim.

For any shipping-related question:

• Email: contact@kripa.store
• WhatsApp / Phone: +91 98765 43210
• Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST